Technical writing brought me to UX research, and once I arrived, it felt less like a career change and more like putting a name to something I'd been doing all along.
Selected Work
Case Studies
Capturing Tacit Knowledge
Contextual inquiry across eleven systems to preserve critical process knowledge before a role transition
Client Survey and Discovery Research
Mixed-methods research that established a baseline and informed the July 2022 Release Notes redesign
Release Notes Workflow Redesign
Workflow analysis and retrospective facilitation that reduced missed deadlines from 29.3% to 21.6%
Evaluating AI Before Committing to It
Structured usability evaluation of two AI tools that prevented premature adoption
Help Center Content Audit and IA Redesign
Content audit and IA redesign across RMIS and Billing that surfaced client needs ahead of formal feedback
