Meghan Neuman

Hi, I'm Meghan!

For me, technical writing and UX research go hand in hand. One uncovers where people get stuck. The other synthesizes it into something people can act on. Both have shaped how I approach research today.

Selected Work

Case Studies

Capturing Tacit Knowledge

Contextual inquiry across eleven systems to preserve critical process knowledge before a role transition

Capturing Tacit Knowledge
Contextual InquiryWorkflow AnalysisQualitative Research

Client Survey and Discovery Research

Mixed-methods research that established a baseline and informed the July 2022 Release Notes redesign

Client Survey and Discovery Research
Survey DesignInsight SynthesisCross-functional Collaboration

Release Notes Workflow Redesign

Workflow analysis and retrospective facilitation that reduced missed deadlines from 29.3% to 21.6%

Release Notes Workflow Redesign
Workflow AnalysisStakeholder FacilitationProblem Framing

Evaluating AI Before Committing to It

Structured usability evaluation of two AI tools that prevented premature adoption

Evaluating AI Before Committing to It
Usability EvaluationRisk AssessmentCross-functional Collaboration

Help Center Content Audit and IA Redesign

Content audit and IA redesign across RMIS and Billing that surfaced client needs ahead of formal feedback

Help Center Content Audit and IA Redesign
Information ArchitectureGap AnalysisCross-functional Collaboration